Expert Temenos T24 support.
Proven. Reliable. Responsive.
Free your IT staff from the night-shift.
Let RJB securely and reliably run T24's COB process on your behalf.
We get your COB completed - In a secure, standardised, and transparent process
- so your IT team can focus on what matters most.
Operate
Secure remote access - Your choice of preferred connection method, for example VPN, TeamViewer, etc.
Global coverage - Our COB team, based in the US and India, can cover you wherever you are.
Sleep soundly
Swap your single late-shift IT staff for a skilled and experienced team, running your COB from T24 classic, browser or Explorer.
All efforts needed to complete the COB are included in our standard pricing and service. We might wake your team for some more critical issues, but only to discuss and agree the resolution process, which we can then carry out.
Helpdesk system provided - Use our Footprints helpdesk system, to track all communications between our teams, and record any issues arising from the COB, in an auditable manner.
Optimise
Added-value COB checklist - We can take over your existing COB steps documentation and use it as-is, or enhance it with best-practices and suggestions based on our own wide experience, where useful.
Standardization - We'll work with you to add structure to the entire process, assisting the interaction of our teams, and getting the system handed over and handed back again smoothly. And where we think you'll benefit, we can make other suggestions (types of backup taken, and storage of and naming conventions of backup files, for example).
[Optional infrastructure support] - A discounted System Administration add-on. Let us optimize your T24 set up, files sizing and Operating System configuration - to reduce backups sizes and duration, and shorten the COB duration. Corruption-checking can also be included.
Report
Detailed daily reporting - Our Service Level Reporting System (SLRS) reports provide transparency - detailing COB phase timings, Database & backup sizes, System free-space, large T24 file sizes, T24 GL differences, mismatches, Catchall and COB errors, and much more.
Online KPIs dashboard - See key COB-related trends over time via our web-based COB intelligence site.
Protect
[Optional offsite backup storage] - As further redundancy in your business continuity plans.
With RJB’s T24 COB service, we can sleep at night - literally - knowing the process is professionally managed and monitored, with our team called only if needed. By morning, the system is ready for the new business day, with RJB's detailed reports available for the business to consume.
- Alexander Sandro Kumsiashvili, CIO, Credo Bank, Georgia
Working with the [RJB] team is a seamless experience — excellent coordination, reliability, and attention to detail. RJB's structured approach always gives confidence of a well-managed COB process.
- Lungowe Simasiku, IT Mgr, VisionFund Zambia
RJB's COB service has been smooth and reliable, giving confidence that it completes accurately and on time. Beyond COB, we found RJB's broader T24 Support services to be consistently responsive and knowledgeable — they understand our [R19] environment well and are a dependable partner, keeping our core banking operations running effectively.
- Rafael d’Ennery Déjoie, CIO, Sèrvís Finansye Fonkozé, Haiti
