Proven. Reliable. Responsive.
Free your IT staff from the night-shift.
Let RJB securely and reliably run your T24/Transact COB process.
Your completed COB delivered, any issues dealt with at no additional cost.
Reduce operational risk and let your IT team focus on more strategic, day-time, tasks.
With RJB’s T24 COB service, we can sleep at night - literally - knowing the process is professionally managed and monitored, with our team called only if needed. By morning, the system is ready for the new business day, with RJB's detailed reports available for the business to consume.
- Alexander Sandro Kumsiashvili, CIO, Credo Bank, Georgia
Working with the [RJB] team is a seamless experience — excellent coordination, reliability, and attention to detail. RJB's structured approach always gives confidence of a well-managed COB process.
- Lungowe Simasiku, IT Mgr, VisionFund Zambia
RJB's COB service is smooth and reliable, giving confidence that it completes accurately and on time. Beyond COB, we found RJB's broader T24 Support services to be consistently responsive and knowledgeable — they understand our [R19] environment well and are a dependable partner, keeping our core banking operations running effectively.
- Rafael d’Ennery Déjoie, CIO, Sèrvís Finansye Fonkozé, Haiti
Deliver
Sleep soundly while reducing operational risk - You can rely on RJB to manage the COB and deliver it back, ready for business.
All efforts needed to complete the COB are included in our standard pricing and service -Should issues arise that delay or halt the cob, we deal with it at no additional cost.
Reduce operational risk - Swap your lone late-shift IT staff for a skilled and experienced team, running your COB from T24 classic, browser or Explorer.
Secure remote access & Data protection - Your choice of preferred connection method - VPN, TeamViewer, Splashtop, or any other bank controlled or approved mechanism. Core banking data remains within your network, with any exceptions pre-agreed (see the optional off-site backup storage option below). Access is controlled, minimal, logged and subject to the bank’s regulatory and data-protection requirements.
Global coverage - Our COB team, based in the US and India, can cover you wherever you are.
Bank-owned COB runbook, with added-value - Your steps, potentially enhanced with best practices, gained through decades of experience with T24 / Transact for commercial banks and MFIs.
Close coordination with your team - We'll work with you to agree a hand-over & hand-back procedure.
Helpdesk system provided - Use our Footprints helpdesk system, to track all communications between our teams, and record any issues arising from the COB, in an auditable manner.
Report
Delivering transparency and insight into the COB process & system status.
Detailed daily COB report - Our Service Level Reporting System (SLRS) reports provide a lot of detail regarding timing of handover, handback and COB phases; Also database & backup sizes, system free-space, large file sizes, GL differences, mismatches, catchall; COB errors if any resulted; Plus lots more.
Online KPIs dashboard - Use the dashboard to view COB-related trends over time via our web-based COB KPI site - COB and backup durations, database and backup sizes, server space, delays to COB start, GL differences - and more.
Optimize
Speed up the COB to reduce risk to the business start-of-day.
Batch job optimization - Review and modify T24 COB job performance.
Server optimization - Production server operating system & T24/Transact configurations.
Database optimization - Archiving, file-clearances, database shrinking, etc.
COB checklist - We'll work with your team to determine the optimum handover and handback process, for example which tasks are best done by each team, and the optimum order of the tasks in the overall COB process checklist.
Optional infrastructure support - A discounted System Administration add-on. Provides discounted hours per month for proactive or authorised sysadmin tasks, or any other sysadmin thype task that is requested.
Protect
Increased resilience through operational risk reduction
Corruption checking - Depending on the type of production database involved, regular corruption-checking processes and where possible, remediation, can be incorporated into the COB processes.
Optional offsite backup storage - RJB can store copies of backup files remotely on our secure servers, as additional redundancy.
